Disabled passengers arriving at Heathrow airport are being forced to wait up to two hours for help in disembarking aircraft, the aviation regulator has said.
The west London hub is one of four airports where the Civil Aviation Authority judged the service for wheelchair users and other disabled passengers to be poor . The others were Manchester, East Midlands and Exeter.
A survey of almost 1,200 passengers who have used Heathrow’s assistance service found that 62% rated it as poor or very poor.
The CAA recorded instances of passengers not being met on board arriving aircraft and not being treated with dignity and respect. On some occasions passengers were encouraged to make their own way through the airport because of a lack of staff or equipment.
The CAA’s consumer enforcement manager, James Fremantle, said: “There have been a number of occasions where people have had to wait one to two…
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