COMPLAINTS DOWNGRADED TO ENQUIRIES!
It has been drawn to my attention that arms-length housing association Tower Hamlets Homes could be downgrading complaints enabling them to take less action and save time.
An example pointed out to me was a complaint of Noise Nuisance from a neighbour, which for some reason or other has been downgraded to an enquiry.
A matter of Noise Nuisance should have been dealt with as an Anti-Social action, and been dealt with as Anti-Social Behaviour, which should have been dealt with rapidly. Instead it was downgraded to an enquiry, which requires no further action.
HAVE YOU EXPERIENCED THIS?
I am wondering if this is just the tip of the iceburg, therefore I am asking you to let me know if you have had this downgrading happen to you.
If you have been a victim of this downgrading practice, (with any Social Landlord, not just Tower Hamlets homes) please let me know using the contact form below.
I look forward to finding the results.